Customer Service
Orders, shipping, returns, and dealer accounts. Talk to a person who can check the order, route the issue, and explain the next step.
Non-technical help — orders, shipping, returns, dealer accounts, and billing. For programming or key cutting questions, our tech support team can help narrow it down faster.
Hours
Mon–Fri, 8am–6pm ET
Weekend voicemail returned Monday.
Shipping cutoff
12:00 PM ET
For overnight; standard within ~72 hours.
Not a programming question?
You're in the right place. For programming, PINs, or cutting issues, route to Tech Support.
Before you reach out
Calling
- Order number or PO if this is about a specific order
- Account name and your email on file
- Clear description of what went wrong
- Photos of any damaged packaging or keys (we’ll ask)
Emailing
- Attach the order confirmation PDF if you have it
- Include FD SKU of any item in question
- Subject line: short + specific (e.g. "Order #12345 — wrong key")
- CC anyone else who should see the thread
Orders & shipping
- Standard orders ship within roughly 72 hours.
- Overnight is available on orders placed by 12:00 PM ET — call to request it.
- Order status and tracking: call customer service or email help@fobdepot.com.
Returns & defective keys
If a key arrives defective, call customer service and we'll replace it at no charge. If you suspect the issue is with the vehicle rather than the key, route the call to tech support instead so they can help rule out programming, PIN, or vehicle-side issues before we start a return.
Special orders & hard-to-find keys
If you can't find the exact key on the site, call us. Tech support can confirm a safe substitute or locate the part. Special-order requests move through customer service; rush shipping is honored on orders placed by 12:00 PM ET.
Dealer account help
Wholesale pricing, adding users, company information updates, and account access issues all run through customer service. If you need more seats for your team or need to bring a new location onto your account, we'll help get the right update moving.
Billing & payment questions
For invoices, payment methods, or terms on your dealer account, call us directly — we don't process billing changes by email for security reasons.
Bundles, assortments, and inventory
You can split bundles at your own discretion in-store, but reorder the bundle to keep inventory on hand. Questions about core assortments, replenishment cadence, or equipment and accessories (Gymkhana 994 parts, tracers, bits) are handled here.
Have a technical question instead?
Programming, key cutting, PIN codes, or hardware troubleshooting.