Home / FAQ Frequently Asked Questions Quick answers on ordering, dealer pricing, key cutting on the Gymkhana 994, programming with the AutoProPad G2, and key search. 25 answers — searchable below, or call +1 (800) 362-8327 .
All Ordering & Customer Service Dealer Access & Pricing Key Cutting (Gymkhana 994) Programming (AutoProPad G2) Key Search (MMY) Training & Ongoing Support
Ordering & Customer Service5 answers Who do I contact to follow up on an order? What do I do if I receive a defective key? I can’t find the key I need on the site. How do I order replacement bits, tracers, or accessories for the Gymkhana 994? Dealer Access & Pricing6 answers Why do prices only appear when I’m signed in? Do approved dealers get a customer quote page? Are customer quote requests included with dealer access? Does Fob Depot guarantee lead volume? Can I use Fob Depot equipment with keys I bought elsewhere? Can I split a bundle and sell one piece? Key Cutting (Gymkhana 994)4 answers Do you provide cutting instructions for every key? The Gymkhana 994 is throwing errors right after setup. What does “incorrect jaw” mean when I’m cutting? When do I need to use a shoulder stop? Programming (AutoProPad G2)5 answers Where do I find programming instructions? The programmer asks for a PIN it doesn’t have. There’s no key to copy or all keys are lost. What now? I’m following the steps exactly and the key still won’t program. A brand-new key arrived with a dead battery. Key Search (MMY)3 answers My MMY search returns two FD#s that look identical. Which do I use? I found a core-assortment key that looks like my customer’s. Can I use it? Can a customer buy just a transponder key, without a full remote or flip key? Training & Ongoing Support2 answers Is more training available beyond the training section? Can I get live tech support and remote troubleshooting?